Refund Policy

Here at EWS, we believe that communication is paramount to the success of the ghostwriting process, and to that end, we’re changing our entire process to better ensure clients and writers are on the same page from start to finish. The policy outlined below is what you will be agreeing to when you click “agree to terms and conditions” prior to placing your order.

First and foremost, however, it is important to understand that in order to maintain the ghostwriter process you are to not attempt to directly contact your ghostwriter at any time or to provide your ghostwriter means to directly contact you. Doing so constitutes a direct breach of these terms and conditions and will invalidate your right to any type of refund for any reason. Additionally, all order details are scanned prior to releasing them to the writing team and if a breach of these terms and conditions is found, these details will be returned to you to correct, potentially delaying the start of your project significantly. Finally, if repeated offenses are discovered you will be barred from placing additional orders in the future.

The new process can be broken into three stages. Between each you will receive content from your writer and you will have time to reply with any changes or concerns you might have. For the sake of timeliness, if we don’t hear from you when we request feedback we will assume everything is acceptable and move forward accordingly. The faster you respond at each stage, the sooner you will be able to expect the final draft. You will also receive a date to expect the next round of content at each stage so you know exactly what to expect at any given time.

Stage 1 (The outline)

Once your book has been chosen by a writer, the first stage begins when you receive the outline they have created for your book. This will also be the time where they can ask questions about anything you may have provided and to ensure you are both on the same page moving forward. During this stage a full refund is still available. If you don’t like what the writer has provided at this stage we can proceed in multiple ways. You will have 48 hours to indicate as such and choose to proceed in one of the following ways:

a)     The writer can update the outline and resubmit based on your feedback

b)     We can reassign the project to another writer and try again

c)      We can refund you for 100 percent of your original order

Stage 2 (The first half of the book)

Once they have received your feedback on the outline the writer will then produce 50 percent of the total words for the order for your consideration and revision requests. At this point in the stage a full refund is available under the condition that the writer has diverged significantly from the outline you confirmed in a way that cannot be corrected without starting over from scratch. You will have 48 hours to review the content and request any changes that may be required or confirm that the writer can continue. Once the first half of the book has been confirmed a full refund will no longer be possible as the first half of the writer’s pay will be released. A 50 percent refund will still be available until the end of the third stage

Stage 3 (Completed book)

Once the second half of your book is finished you will receive a copy of the completed text to review. At this point a 50 percent refund will still be available if the writer dramatically diverged from the second half of the outline in a way that cannot be fixed without rewriting the entirety of the second half of the book. You will have 72 hours to confirm the content or request changes before the second half of the writer’s pay will be released. Once the second half of the writer’s pay has been processed refunds will be limited to 5 percent of the cost of the order and/or coupons for future books. We offer unlimited revisions on all completed books as long as the issues are first brought to our attention within 30 days from the date you receive the book.

Finally, it is important to understand that Ewriter Solutions serves as a way for writers and clients to connect, but we do not directly employee the writers you work with. As such it is possible that your book may be delayed for reasons that are entirely outside of Ewriter Solution’s control. Thus, any deadline that we may provide is entirely contingent on your writer both agreeing to do the job at hand as well as following through as indicated.

Terms and Conditions

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Ewriter Solutions, doing business as EWS (“EWS“, “we”, “us”, or “our”), concerning your access to and use of the website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY. Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.   The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.  

For the full list of terms and conditions click here

Shipping policy

All completed band verified books are sent out via email within 24 hours after they have been verified unless otherwise requested.