Here at EWS, we believe that communication is paramount to the success of the ghostwriting process which is why we operate on a four-step process to better ensure clients and writers are on the same page from start to finish. The policy outlined below is what you will be agreeing to when you click “agree to terms and conditions” prior to placing your order.
First and foremost, however, it is important to understand that in order to maintain the ghostwriter process you are to not attempt to directly contact your ghostwriter at any time outside of the EWS Projects Platform or to provide your ghostwriter means to directly contact you. Doing so constitutes a direct breach of these terms and conditions and will invalidate your right to any type of refund for any reason.
Additionally, all order details are scanned prior to releasing them to the writing team and if a breach of these terms and conditions is found, these details will be returned to you to correct, potentially delaying the start of your project significantly. Finally, if repeated offenses are discovered you will be barred from placing additional orders in the future.
Step 1 (The outline)
Once your book has been paired with a writer, the first step begins when you receive the outline they have created for your book. This will also be the time when they can ask questions about anything you may have provided and to ensure you are both on the same page moving forward. During this step a full refund is still available. If you don’t like what the writer has provided at this stage we can proceed in multiple ways.
a) The writer can update the outline and resubmit based on your feedback
b) We can pair the project with another writer and try again
c) We can refund you for 100 percent the cost of your original order
Step 2 (The first half of the book)
Once they have received your feedback on the outline the writer will then produce 50 percent of the total words for the order for your consideration and revision requests. At this point in the process a full refund is available under the condition that the writer has diverged significantly from the outline you confirmed in a way that cannot be corrected without starting over from scratch. Once the first half of the book has been confirmed a full refund will no longer be possible as the first half of the writer’s pay will be released. After you confirm this step a 50 percent refund will still be available until you have confirmed the full book.
If confirmation or a request for revision is not received within 60 days of the content being submitted then the writer will be paid for their work and the book will be placed on hold until the client requests the full draft be completed.
Step 3 (Full book confirmation)
Once the second half of your book is finished you will receive a copy of the completed text to review. At this point a 50 percent refund will still be available if the writer dramatically diverged from the second half of the outline in a way that cannot be fixed without rewriting the entirety of the second half of the book.
Once you confirm the full book the writer’s pay will be released. Once the second half of the writer’s pay has been processed refunds will be limited to 5 percent of the cost of the order and/or coupons for future books. After confirmation is received the book will pass on to editing and formatting based on the service tier you choose at the time of purchase.
Step four (Final confirmation) Once the editing team has finished work on your book we will send it along for final confirmation. This will be your final opportunity to read through the book and ensure all of your requests have been met. If applicable the editing team will take care of any remaining revisions. We will wait for your final confirmation to consider the order officially completed.
If confirmation or a request for revision is not received within within 60 days of the content being submitted then this will be taken as confirmation of the order and the writer will be paid for their work and the order will be closed.
Finally, it is important to understand that Ewriter Solutions serves as a way for writers and clients to connect, but we do not directly employ the writers you work with. As such it is possible that your book may be delayed for reasons that are entirely outside of Ewriter Solution’s control. Thus, any deadline that we may provide is entirely contingent on your writer both agreeing to do the job at hand as well as following through as indicated. If an order is abandoned (the client does not respond to any EWS attempts to contact the client) for 180 days the order will be considered complete and no refunds will be possible.
Terms and Conditions
All completed band verified books are sent out via email within 24 hours after they have been verified unless otherwise requested.