Refund Policy

Here at EWS, we believe that communication is paramount to the success of the ghostwriting process which is why we operate on a four-step process to better ensure clients and writers are on the same page from start to finish. The policy outlined below is what you will be agreeing to when you click “agree to terms and conditions” prior to placing your order.

First and foremost, however, it is important to understand that in order to maintain the ghostwriter process you are to not attempt to directly contact your ghostwriter at any time outside of the EWS Projects Platform or to provide your ghostwriter means to directly contact you. Doing so constitutes a direct breach of these terms and conditions and will invalidate your right to any type of refund for any reason.

Additionally, all order details are scanned prior to releasing them to the writing team and if a breach of these terms and conditions is found, these details will be returned to you to correct, potentially delaying the start of your project significantly. Finally, if repeated offenses are discovered you will be barred from placing additional orders in the future.

Step 1 (The outline)

Once your book has been paired with a writer, the first step begins when you receive the outline they have created for your book. This will also be the time when they can ask questions about anything you may have provided and to ensure you are both on the same page moving forward. During this step a full refund is still available. If you don’t like what the writer has provided at this stage we can proceed in multiple ways. 

a)     The writer can update the outline and resubmit based on your feedback

b)     We can pair the project with another writer and try again

c)      We can refund you for 100 percent the cost of your original order

Step 2 (The first half of the book)

Once they have received your feedback on the outline the writer will then produce 50 percent of the total words for the order for your consideration and revision requests. At this point in the process a full refund is available under the condition that the writer has diverged significantly from the outline you confirmed in a way that cannot be corrected without starting over from scratch.  Once the first half of the book has been confirmed a full refund will no longer be possible as the first half of the writer’s pay will be released.  After you confirm this step a 50 percent refund will still be available until you have confirmed the full book. 

If confirmation or a request for revision is not received within 60 days of the content being submitted then the writer will be paid for their work and the book will be placed on hold until the client requests the full draft be completed.

Step 3 (Full book confirmation)

Once the second half of your book is finished you will receive a copy of the completed text to review.  At this point a 50 percent refund will still be available if the writer dramatically diverged from the second half of the outline in a way that cannot be fixed without rewriting the entirety of the second half of the book.

 Once you confirm the full book the writer’s pay will be released. Once the second half of the writer’s pay has been processed refunds will be limited to 5 percent of the cost of the order and/or coupons for future books. After confirmation is received the book will pass on to editing and formatting based on the service tier you choose at the time of purchase.

Step four (Final confirmation) Once the editing team has finished work on your book we will send it along for final confirmation. This will be your final opportunity to read through the book and ensure all of your requests have been met. If applicable the editing team will take care of any remaining revisions. We will wait for your final confirmation to consider the order officially completed. 

If confirmation or a request for revision is not received within within 60 days of the content being submitted then this will be taken as confirmation of the order and the writer will be paid for their work and the order will be closed.

Finally, it is important to understand that Ewriter Solutions serves as a way for writers and clients to connect, but we do not directly employ the writers you work with. As such it is possible that your book may be delayed for reasons that are entirely outside of Ewriter Solution’s control. Thus, any deadline that we may provide is entirely contingent on your writer both agreeing to do the job at hand as well as following through as indicated. If an order is abandoned (the client does not respond to any EWS attempts to contact the client) for 180 days the order will be considered complete and no refunds will be possible. After 180 days, in lieu of a refund, 50% of the original order will be offered in site credit

Terms and Conditions

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Ewriter Solutions, doing business as EWS (“EWS“, “we”, “us”, or “our”), concerning your access to and use of the website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY. Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.   The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.  

For the full list of terms and conditions click here

Shipping policy

All completed band verified books are sent out via email within 24 hours after they have been verified unless otherwise requested.